By adhering to these comprehensive guidelines, you can streamline the booking process for sms or calling, enhance professional communication with clients, and maintain a pristine studio environment. This holistic approach not only ensures operational efficiency but also fosters a welcoming and comfortable atmosphere for your clients, ultimately leading to higher satisfaction and loyalty.
1. How to Use the Bonna Beauty URL for Booking
-Your location name: LocationName
-Your location id: XXX
Ask Administrator for your LocationName and location id as “XXX” and replace in the following
Booking URL:
-
- Home page to book online using the link: www.bonna.com.au/LocationName or www.bonna.com.au/locationXXX
- Direct clients booking by www.bonna.com.au/bookingXXX
- Review link: www.bonna.com.au/reviewXXX
- Map link: www.bonna.com.au/mapXXX
- Prices list link: www.bonna.com.au/priceXXX
Steps:
- Visit the Website: Go to the Bonna Beauty booking page.
- Select Service: Choose the desired service (e.g., Classic Lashes, Lash Lift).
- Choose Date and Time: Select the preferred date and time from the available slots.
- Provide Details: May Fill in the required personal information, including name, contact number, and any special requests.
- Confirmation: Review the booking details and confirm the appointment. A confirmation message will be sent via SMS.
2. How to SMS Clients
( most sms is automatically reply, following template sms for clients call direct to studio)
Confirmation SMS after Phone Booking:
Hi [Client Name], it’s Bonna Beauty. Your booking is confirmed for [Service] at [Time] on [Date]. 💞
You may change it with the technician when you come or by yourself online or DM me anytime. 😊
P/S: Direct booking and follow us on social www.bonna.com.au/LocationName for updates on trending popular styles.
Thank you and have a lovely day! 💞
SMS Keep Update to client Phone:
Hi, it’s Bonna Beauty. Thank for contacting us, your Request Lash Style is cost from 90$ for [ Classic Styles ], and we have coupon “ONL10” you may use to save 10$ for next booking . 💞 DM us any timme or You may booking by yourself online. 😊 www.bonna.com.au/LocationName. Thank you and have a lovely day! 💞.
Auto-reply for Incoming Messages:
Hi [Client Name], it is Bonna Beauty. Thank you for contacting us. We’ve received your message and appreciate you reaching out.
Our staff will be with you soon. 🙋♀️
💗 Direct online booking and offers, please head to www.bonna.com.au/LocationName
💗 Quick booking Call/SMS us on: [Phone Number] .
Missed Call Response:
Hi [Client Name], Bonna Beauty here. We noticed a missed call from your number and apologize for any inconvenience.
We’ve been quite busy lately. If you’d like to book online, please visit www.bonna.com.au/LocationName or feel free to DM us anytime.
Enjoy extra savings by using the online coupon code “ONL10.” Stay up-to-date with the latest trending lash and makeup styles by following us on soccial.
Thank you and have a lovely day!
Reschedule Request Due to Overbooking:
Hi [Client Name], it’s Bonna Beauty. You have a booking with us for a lash appointment at [Time]. We apologize for any inconvenience. Would you be able to change your appointment to either [New Time Option 1] or [New Time Option 2]? This would greatly help us manage our schedule and ensure you don’t have to wait.
Thank you for your understanding! 💕❤️
SMS asl client book for other time if full booking:
Hi [Client Name], it’s Bonna Beauty. Thank you for reaching our to us. Unfortunately we fully booked until your reques time. As an apology we offer you 10$ coupon “ONL10” on your next visit. Feel free to DM us any time or use online booking at www.bonna.com.au/LocationName
Thank you for your understanding! And have lovely day adhead 💕❤️
Busy Response:
Hi [Client Name], It’s Bonna Beauty here. I just got your missed call. Sorry for any inconvenience. I’m currently working and will get back to you ASAP. In the meantime, you can check the following information for booking:
💗 Direct online booking and offers: www.bonna.com.au/LocationName
💗 Quick booking Call/SMS us on: [Phone Number]
💗 Coupon & Prices List: www.bonna.com.au/priceXXX
💄 we have all trending popular styles and latest offers.
Thank you.
Miss Call Response:
Hi [Client Name], It’s Bonna Beauty here. I just got your missed call. Sorry for any inconvenience. Is there anything I can assist you with today?. In the meantime, you can check the following information for booking:
💗 Direct online booking and offers: www.bonna.com.au/LocationName
💗 Quick booking Call/SMS us on: [Phone Number]
💗 Coupon & Prices List: www.bonna.com.au/priceXXX
💄 we have all trending popular styles and latest offers.
Thank you.
Answer for Address Asking:
Hi, It’s Bonna Beauty here. Thank for contacting us. Our address is “[ Adress]” and online map is www.bonna.com.au/mapXXX . In the meantime, you can check the our information by visit:
💗 Direct online booking and offers: www.bonna.com.au/LocationName
💄 we have all trending popular styles and latest offers.
Thank you.
Answer for Client have problems and need fix:
Hi [Client’s Name],
It’s Bonna Beauty here! We recently received your feedback/call about your service with us, I’m so sorry to hear that your service wasn’t perfect! We’d love to make it right with a free fix. Just let us know a time that works for you to come in, and we’ll make sure to note your preferences so it’s spot-on next time.
In the meantime, feel free to check out our aftercare tips at www.bonna.com.au/lashcare/. There are a few things that can affect your lashes after the service, and these tips should help us keep your lashes looking their best!
Thanks so much for understanding!
Best,
[Your Name / Business Name]
The list of current BONNA studio locations:
Bonna Beauty Yagoona ( id XXX = 1 )
- Phone: 0468 439 668
- Address: 109A Ashby Ave, Yagoona NSW 2199
- Yagoona Booking: www.bonnabeautyspa.com/yagoona/
- Nearby Suburbs : Sydney CBD, Fairfield, Liverpool, Cabramatta, Canley Vale, Canley Heights, Merrylands, Granville, Bankstown Aerodrome, Condell Park, Chullora, Potts Hill, Birrong, Yagoona, Lakemba, Greenacre, Mount Lewis, Wiley Park, Punchbowl, Auburn, Guildford, Lidcombe, Chester Hill, Croydon Park.
Bonna Beauty Padstow ( id XXX = 3 )
- Phone: 0431 876 789
- Address: 1B Tallawarra Ave, Padstow NSW 2211
- Padstow Booking: www.bonnabeautyspa.com/padstow/
- Nearby Suburbs : Padstow, Revesby, Panania, Milperra, Riverwood, Punchbowl, Bankstown, Peakhurst, Beverly Hills, Roselands, Narwee, Lugarno, Picnic Point.
Bonna Beauty Roselands ( id XXX = 2 )
- Phone: 0423 826 879
- Address: 2 Phillip St, Roselands NSW 2196
- Roselands Booking: www.bonnabeautyspa.com/roselands
- Nearby Suburb: Roselands, Belmore, Bexley, Campsie, Earlwood, Peakhurst, Riverwood, Kingsgrove, Strathfield, Bexley North, Croydon Park, Dulwich Hill, Beverly Hills, Hurstville.
Bonna Beauty Wentworthville ( id XXX = 4 )
- Phone: 0431 868 456
- Address: 13 Hamilton Street, South Wentworthville 2145
- Wentworthville Booking: www.bonnabeautyspa.com/wentworthville/
- Nearby Suburb: wentworthville, parramatta, toongabbie . northmead, westmead, mays hill, merrylands, greystanes, girraween, guildford, granville, smithfield, auburn.
3. Maintaining Studio Beauty in Good Condition
Environmental Controls:
- Keep the temperature between 17°C and 23°C.
- Maintain humidity between 45% and 75%.
- Shake adhesive before each use and replace it every 20 minutes.
Customer Comfort:
- Monitor the client’s comfort and provide blankets or ask them to remove outerwear as needed.
- Must change the bed sheet cover for each client specially if the previous client has a big size and use perfume with smell.
- Provide aftercare instructions and protective forehead stickers for use within 12 hours of treatment.
Client Follow-up:
- Ensure clients receive an invoice and aftercare instructions via SMS/email.
- Encourage clients to review services to maintain a professional image.
Handling Complaints:
- Contact administration to have advice before any actions.
- Address any service complaints promptly and invite clients back for corrections.
- Refund clients who are unsatisfied and refuse to return for corrections to avoid negative reviews.
General Best Practices:
- Use warm, appreciative language to make clients feel valued.
- Must Note client preferences and special requests to provide personalized service next time.
By following these guidelines, you can ensure efficient booking, professional client communication, and a well-maintained studio environment.
4. Tips for handling different types of clients when discussing pricing:
- Difficult Customers – Who demanding question or asking every things perfect:
- Approach: Stay composed, listen attentively, and empathize with their concerns. Provide tailored solutions to build trust, turning them into loyal clients.
- Price-Focused Customers – Customers who always asking for cheap:
- Approach: Highlight affordability and value. Discuss discounts, bundle deals, or special offers, making them feel they’re getting a great deal.
- Wealthy Clients – Who riches doesn’t care about money but their present:
- Approach: Offer personalized, top-tier service with attention to detail. Emphasize luxury, exclusivity, and the premium quality of your offerings, ensuring they feel valued.
- Sophisticated Customers – Who dose the research and known what they need before came:
- Approach: Provide thorough, high-quality information and expert advice. Use testimonials and case studies to demonstrate the superior value of your service.
- Emotion-Driven Clients – Want happy life and make friends , tall a lot or need therapies:
- Approach: Connect emotionally through stories and compliments. Align your product with their values and emotions to make them feel understood and appreciated.